With the development of digital technologies such as the 5G era, artificial intelligence and the Internet of Things, a new round of technological revolution is on the horizon. It has become difficult for traditional business models and operations to keep up with the times, so exploring fintech and achieving digital transformation is of great value to the banking industry. Artificial Intelligence (Source: YouTube) China Construction Bank has set up a branch run mainly by robotic staff with artificial intelligence, virtual reality and facial recognition technology. Customers can contact them to meet their business requirements (Future Branches, 2020). DataGrand provides Robotic Process Automation (RPA) products to a number of banks and leading companies to aid in digital transformation (AIT News Desk, 2021). Firstly, RPA enables high-frequency, repetitive and efficient completion of manual tasks, allowing staff to focus more on marketing, service and administrative tasks. Secondly, robo...